General Questions
1. What is Bitcoin?
Bitcoin is a candidate for the next era of global currency.
Simply put, it operates based on a new technology called blockchain, which relies on computers around the world working together and uses cryptography to verify transactions.
2. How to choose/install a crypto wallet?
Crypto wallets are divided into hot wallets and cold wallets. Most people choose to use hot wallets. Different wallets are provided by different companies, and it is recommended to choose reputable brands.
You can check our website for a list of recommended wallets and official installation guides for each wallet.
3. Who determines the price of Bitcoin?
The price of Bitcoin is determined by the market and is constantly changing. People trade 24/7 on different crypto exchanges, and the supply and demand in the market affect the price.
4. Why are there so many scams and frauds in the crypto space?
Crypto transactions on the blockchain are irreversible, so customers should avoid dealing with unknown strangers. Criminals often use various fabricated stories or investment schemes to trick victims into converting their assets into fiat or crypto. Once the criminals get the assets, the victims can no longer contact them.
Trading Questions
1. How do I buy cryptocurrency?
In face-to-face transactions, you pay cash and confirm the amount, then we transfer the crypto to your address and issue you a receipt.
2. Do I need to provide identification documents?
Transaction amount < HKD 120,000: No identity verification required.
Transaction amount ≥ HKD 120,000: You need to provide your Hong Kong ID card/valid passport, and you may need to provide proof of address (within the last 3 months).
3. How long does it take to receive cryptocurrency?
It depends on the blockchain network. Transactions usually take 5 to 20 minutes to complete. However, if the network is congested, it may take several hours to process the transaction.
4. How do I sell Bitcoin if the price goes up later?
You can sell it back to us or transfer it to any Bitcoin buyer in the market.
5. What payment methods do you accept?
We only accept cash.
6. Why choose Funshell?
Our mission is to offer the lowest price for Bitcoin in the market. Compared to other market sellers (such as Bitcoin ATMs), you may have to pay up to 10% in fees, plus additional transfer fees.
In addition, since you are trading face-to-face with us, you will enjoy our high-quality service and all your questions will be properly answered.
7. Is it legal to buy cryptocurrency in Hong Kong?
Yes, it is completely legal as long as your funds are legitimate. For regulatory and compliance issues, you can refer to our relevant policies.
8. Do I need to open an account with your company?
No. The cryptocurrency will be transferred directly to your crypto wallet or exchange. We do not provide custody of customers' crypto assets.
9. Is there a handling fee for the transaction?
Some transactions will be charged a corresponding transaction fee.
The specific handling fee is as follows:
1. Buy
1) Buy Bitcoin main network currency:
60 HKD/CNY or 10USD
2) Buy Ethereum main network currency:
60 HKD/CNY or 10USD
3) Buy other main network currencies:
· None (the transaction amount is greater than 10,000 HKD/CNY/USD)
· 30HKD/CNY or 5USD (the transaction amount is less than 10,000 HKD/CNY/USD)
2. Sell
1) Sell any currency:
· None (the transaction amount is greater than 10,000 HKD/CNY/USD)
· 30HKD/CNY or 5USD (the transaction amount is less than 10,000 HKD/CNY/USD)
Please note that the handling fee will be deducted from the total amount of your transaction.