Frequently asked questions

Funshell supports BTC, ETH, TRX and other major assets listed by the store. Ask on WhatsApp before visiting to confirm the asset, network and available liquidity.

No. Website rates are references. The final quote is confirmed in store based on the live market, asset, amount and settlement arrangement.

Yes, but booking ahead helps confirm opening hours, liquidity, product stock and any information you should prepare.

Timing depends on quote confirmation, payment checks and blockchain conditions. The store will only treat the transaction as complete after both sides verify receipt.

Identity and transaction information may be requested according to the payment method, transaction circumstances and risk assessment. The store will explain the current requirements before proceeding.

This may include valid identification, contact details, transaction purpose, source of funds or assets, and wallet or payment records. Requirements vary by case.

Available settlement methods and any charges are confirmed before the transaction. Ask the store about the arrangement for your specific asset and amount.

You need a working wallet or exchange receiving address on the correct network. Membership is optional unless a service or compliance review requires registration.

Confirm the asset, network and full address in store. For unfamiliar wallets or larger transfers, consider a small test transfer where practical.

No. Never disclose a seed phrase, private key, PIN, password or verification code. Stop the transaction and contact official Funshell support if anyone asks for them.